Shipping

How long will it take for my order to be shipped?

Orders are shipped out Monday to Friday. We use different carriers for shipping and charges are according to their weight and size rates. You will be sent an email with your tracking number and instructions on how to track your order when it is shipped.

My item was damaged during shipping, what should I do?

Unfortunately on occasion an item may arrive damaged or defective. Please fill out a support ticket and include a photo of the damaged item so that we can further assist you. You can fill out a ticket by logging into your account and click My Tickets. Alternatively, please email us at [email protected]. 

Why is my tracking number not working?

It takes shipping carriers approximately 24 hours to up date your shipping information after you have received your shipping confirmation email.

It may even take longer for carriers to update their tracking system around holidays and weekends. 

If you don't see any tracking updates and still haven't received your package after 10 business days, please fill out a support ticket by logging into your account and click My Tickets. Alternatively, please email us at [email protected]. 

Why is shipping so high?

We specially package your items to make sure they remain intact and arrive safely. The price we charge reflects the price rate of the carrier for size and weight to cover those costs. The price you pay is the exact price the carrier sets, there are no added or hidden fees.

Returns

Please note, all sales are final and we generally do not accept returns or exchanges. You agree to these Terms and Conditions when you placed an order with us.

Please click here to read our full policy on returns.

Will I have to pay shipping costs to return a damaged item?

Shipping costs for a returned item are the responsibility of the customer unless the item was damaged in shipping and we ask for you to return it. Please click here to read our full policy on shipping costs for returned items.

Will I receive a refund for my returned item?

Since all sales are final, it's important that you contact us right away if you receive a damaged item or the wrong product. Returns need to be authorized before you ship back any items to Soul Food Crystals

We will try to send a replacement once we have received the returned item. If a replacement is not available, we may offer you an exchange for a similar item, a store credit towards your next purchase or a refund.

Please fill out a support ticket and include a photo of the damaged item so that we can further assist you. You can fill out a ticket by logging into your account and click My Tickets. Alternatively, please email us at [email protected]. 

Please click here to read our full policy on refunds.