Q. What is your return policy?
A. Please note, all sales are final and we generally do not accept returns or exchanges. You agree to these Terms and Conditions when you placed an order with us.

If you are not happy with the item you received, we are very sorry to hear that. We believe you received your magical item because it was called to you. In this instance, we recommend you sit with it during meditation to see if you can create a connection. Sometimes it can take multiple sessions to start feeling a connection with a crystal. Should you not create a connection with your item, please contact us.  

All returns need to be approved before you ship back any items to Soul Food Crystals and must be in its original condition. We will always try to send you a replacement first once we have received the returned item. If a replacement is not available then we may offer you an exchange for another magical item or you can choose a store credit which can be used towards your next purchase. Any refunds will be minus a 10% restocking fee, PayPal fees if applicable and original shipping costs. Any shipping costs to return the item(s) will be at the customers expense.

We strive to have as excellent pictures, explanations and measurements as possible to show the crystal as if it was in front of you. Your happiness and experience you have with Soul Food Crystals is our priority.

Q. Do you sell gift certificates?
A. Yes, we sell gift certificates in any denomination and they never expire!

Q. Do you do special orders?
A. Yes, we do special orders. Give our staff your order, name and phone number, and we will contact you when the item comes in. If we do not stock it, we will search our suppliers to see if we can find it for you.

Q. Do you have a layaway plan?
A. We use payment provider Sezzle. Pay in 4 equal payments over 6 weeks and you receive your items right away. No waiting.

Q. What forms of payment do you take?
A. In the store we take cash, Debit, etransfer, Visa, MasterCard and Sezzle. Online we take Visa, MasterCard, Paypal and Sezzle.  

Q. What currency are the prices in?
A. All prices on our website are in Canadian Dollars.